We are committed to delivering your carefully curated selections with efficiency and care. Every order is processed within 1-2 business days after payment confirmation, ensuring your footwear essentials—from everyday staples to seasonal favorites—are prepared for their journey to you. Our logistics partners prioritize secure packaging to maintain the integrity of your items during transit.

Delivery timelines vary based on your location and shipping method. Domestic orders typically arrive within 5-7 business days after dispatch, while international shipments may require 10-20 business days. Note that unforeseen circumstances like weather disruptions or customs clearance may occasionally extend these estimates. Rest assured, we proactively monitor all shipments to minimize delays.

We offer transparent pricing with options tailored to your needs:

Standard Shipping (10-15 Business Days): $15 for orders under $60
Free Shipping (10-15 Business Days): Automatically applied to orders totaling $60 or more

Currently, we serve customers across North America, Europe, and select Asian countries. Some remote areas or regions with complex import regulations may experience restricted access. During checkout, our system will automatically verify eligibility for your address. For specific inquiries about coverage, our support team can provide real-time updates.

Once your order ships, you'll receive a confirmation email containing a unique tracking number and a direct link to monitor progress. Our partnered carriers offer detailed updates at every stage—from warehouse departure to final-mile delivery. For consolidated orders, individual tracking may be provided per shipment.

While rare, logistical exceptions do occur. If your package exceeds the estimated delivery window by more than 5 business days or shows no movement for 48 hours, please contact [email protected] with your order number. Our team will initiate trace procedures with carriers and keep you informed throughout the resolution process, including replacement or refund options where applicable.

International customers are responsible for any customs fees, taxes, or import duties levied by their country's regulations. These charges are determined by local authorities and are separate from your order payment. We recommend consulting your national postal service or customs office for threshold values and potential fees before placing orders. Unfortunately, we cannot pre-pay or reimburse these third-party costs.